Global Parts & Export Operations Manager (Manufacturing)
sun valley, CA
Full Time
Manager/Supervisor
Global Parts & Export Operations Manager (Manufacturing)
WET (Design)
Sun Valley, California
www.wetdesign.com
Reports to: COO (Legacy)
Ignite Your Career at WET (Design)!
WET (Design) is the world leader in awe-inspiring water and sensory installations, transforming public spaces from Dubai to Las Vegas. Every project we deliver pushes the boundaries of design, engineering, and logistics—creating experiences that spark joy and wonder for millions worldwide. Now, we need an energetic, detail-driven pro to lead our global parts and export operations, connecting manufacturing to the world and making each shipment flawless.
Why this role matters:
In this high-impact position, you turn complex technical requests from concept to reality, ensuring every quote, order, and delivery is accurate, compliant, and on time. Your work keeps our customers delighted, our features flawless, and our global reputation growing—while advancing your own career at the heart of international manufacturing, logistics, and export innovation.
Key Outcomes (first 90–120 days):
Quote speed & accuracy, OTIF, export document quality, customs holds, invoice lead time, DSO, RMA resolution, inventory & pricing hygiene
Make Your Mark—Apply Today!
This is your chance to transform how world-class features are delivered and experienced globally. Accelerate your career working alongside innovative manufacturers, engineers, and logistics partners. Help us build the future—one perfect shipment at a time.
See how WET (Design) enhances the world: www.wetdesign.com
WET (Design)
Sun Valley, California
www.wetdesign.com
Reports to: COO (Legacy)
Ignite Your Career at WET (Design)!
WET (Design) is the world leader in awe-inspiring water and sensory installations, transforming public spaces from Dubai to Las Vegas. Every project we deliver pushes the boundaries of design, engineering, and logistics—creating experiences that spark joy and wonder for millions worldwide. Now, we need an energetic, detail-driven pro to lead our global parts and export operations, connecting manufacturing to the world and making each shipment flawless.
Why this role matters:
In this high-impact position, you turn complex technical requests from concept to reality, ensuring every quote, order, and delivery is accurate, compliant, and on time. Your work keeps our customers delighted, our features flawless, and our global reputation growing—while advancing your own career at the heart of international manufacturing, logistics, and export innovation.
Key Outcomes (first 90–120 days):
- Quote cycle time: ≤ 2 business days standard, ≤ 5 days for technical alternates
- 100% export documentation compliance (CI/PL, HS codes, CoO, licenses)
- OTIF (On Time In Full) ≥ 95%; zero preventable customs holds
- Pricing hygiene: validate/seed QuickBooks pricing for top 200 SKUs
- Clerk cross-trained for seamless PTO/coverage
- Triage RFQs, interpret BOMs, and coordinate alternates with Engineering; margin-aware quoting via QuickBooks
- Convert quotes to sales orders in QuickBooks and Smartsheet; trigger actions with Procurement and Manufacturing
- Build/ship readiness and kit list alignment; resolve long lead or part discrepancies
- Own export logistics: book carriers, prepare documentation, apply Inco terms, resolve customs issues for global destinations
- Generate invoices, pro formas, and collaborate with Finance to ensure tax/VAT accuracy and prompt collections
- Lead RMA intake/testing; manage vendor claims and credits; document root causes
- Maintain SKU master, dashboards, and support platform migrations
- Standardize templates, mini SOPs, and coach cross-trained staff for process excellence
- 5+ years in manufacturing parts/logistics/export ops or similar
- Hands-on export expertise: docs, HS codes, Incoterms, global freight
- Proficient in QuickBooks, Smartsheet, and Excel (lookups, pivots)
- Skilled at reading BOMs, drawings, and datasheets; comfortable with engineers
- Clear written client communication, strong follow-through across time zones
- Shipping experience to GCC/India/SEA; VAT/withholding awareness
- Experience with OEM/integrator work; catalog, RMA/warranty flow ownership
- Exposure to ERP/CMMS and software migration/UAT
Quote speed & accuracy, OTIF, export document quality, customs holds, invoice lead time, DSO, RMA resolution, inventory & pricing hygiene
Make Your Mark—Apply Today!
This is your chance to transform how world-class features are delivered and experienced globally. Accelerate your career working alongside innovative manufacturers, engineers, and logistics partners. Help us build the future—one perfect shipment at a time.
See how WET (Design) enhances the world: www.wetdesign.com
Apply for this position
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